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Last updated: 24 October 2026.
These terms apply to vehicle recovery services provided directly by Ozzy’s Breakdown Recovery Ltd. We keep them simple and confirm the important details of your individual job with you before you book.
Booking and service
We provide vehicle recovery and towing, accident recovery and jump-start assistance. We do not provide HGV recovery or general mechanical repairs.
An enquiry, quote request or location message is not a confirmed booking. A booking is accepted when we confirm the job, price, pickup, destination and expected attendance with you.
Please give accurate information about the vehicle, its condition, weight or load, wheel movement, keys and access. If the job is materially different from what was described, we will explain any change before carrying out additional chargeable work.
Arrival times are estimates unless we expressly agree otherwise. Traffic, road closures, weather, police instructions and existing jobs can affect arrival, and we will keep you informed where possible.
Price and payment
Website prices are starting prices. We confirm the full price for your job before you book, including any agreed specialist equipment or additional work.
Payment may be requested in full or in part before recovery. Bank transfer and card payment may be available, with other payment options shown where offered. Any business-account or invoice terms must be agreed separately.
Cancellation and refunds
If you need to cancel, call 07778 348703 or email contact@ozzysbreakdownrecovery.co.uk as soon as possible.
If you cancel, you pay: 12 hours or more before the booked time, £25; less than 12 hours before, or a booking for straight away, the call-out charge; once our truck is on its way to you, the call-out charge plus the miles there and back, never more than your full price; once our truck has reached you, the recovery can no longer be cancelled and the full price is due. Full details are in our Refund and Cancellation Policy.
If we cannot provide an accepted service and you do not agree to an alternative, we will refund any payment for the part of the service not provided.
Nothing in these terms removes any cancellation or refund rights you have under UK consumer law.
Full details are in our Refund and Cancellation Policy.
Vehicle care and customer responsibilities
We use suitable recovery equipment and take reasonable care when loading, securing, carrying and unloading your vehicle. You must be the owner of the vehicle or have authority to arrange its movement.
Tell us about any known damage, unusual access, modified parts or other information that could affect safe recovery.
Your rights and complaints
We provide our service with reasonable care and skill. Nothing in these terms limits rights that cannot legally be excluded.
If something goes wrong, contact us with your name, registration and job details so we can review it with you.
Contact
Ozzy’s Breakdown Recovery Ltd, Company No. 16951604
37 Radstock Road, Reading, England, RG1 3PS
Telephone: 07778 348703
Email: contact@ozzysbreakdownrecovery.co.uk
See our Privacy Policy for information about personal data.
Damage while your vehicle is with us
We take photos of your vehicle before it goes on the truck. If you spot damage you think happened in our care, please tell us straight away, before the driver leaves if you can, and send us photos. We check it against our photos and, where the damage is down to us, we have it repaired or pay for the repair. Your statutory rights are unaffected.
Making a complaint
Email contact@ozzysbreakdownrecovery.co.uk or call 07778 348703, giving your registration and the date of the job. We let you know we have it within 2 working days and send a full response within 14 days.
Law and courts
English and Welsh law governs these terms. Customers living in Scotland or Northern Ireland may also take a claim to their own local courts.