Open now · 24/7 · 
About this policy
This policy explains what information we keep about you, why we keep it, and your rights. It covers our websites, our booking pages and our phone lines. Ozzy’s Breakdown Recovery Ltd (company number 16951604, 37 Radstock Road, Reading, RG1 3PS) is responsible for your information. Contact: contact@ozzysbreakdownrecovery.co.uk or 07778 348703.
1. What we keep
- Your name, phone number and email address.
- Your vehicle details and what has happened to it.
- Where we collect the vehicle, where we take it, and your location if you choose to send it.
- Your quotes, bookings, invoices and payment references. We never see or keep your full card details.
- Photos of your vehicle, messages between us, and recordings of calls to our office line.
- Basic details of how you use our websites, such as the pages you visit and the buttons you tap.
2. Why we use it
- To quote for, book, carry out and charge for your recovery, and to contact you about it: this is needed to carry out our agreement with you.
- To keep invoices and payment records: the law requires it.
- To keep accurate job records, answer enquiries quickly, improve our websites and protect our adverts from fraud: our legitimate interests.
- To use your location when you choose to send it: your consent.
We do not sell your information, and we do not send you marketing.
3. Who we share it with
Only the companies that help us run the service: our website and IT hosting provider, our phone and messaging providers, our card and pay-later payment providers, our email provider, vehicle look-up services, Google (maps, analytics and advertising) and our accountant. We may also share information with the police, insurers or the authorities when the law requires it. Some of these companies may handle information outside the UK, using the safeguards UK law requires.
4. Cookies
Our websites use essential cookies to work and stay secure. Statistics and advertising cookies are only used as you choose in the cookie box. You can change your choice at any time from “Cookie settings” at the bottom of any page.
5. How long we keep it
- Job records, invoices and payment records: 6 years, as tax law requires.
- Quotes, enquiries and website visit records: up to 6 years.
- Photos, messages and call recordings: 12 months.
- Advert fraud records: 90 days.
If there is a complaint or claim, we keep what is needed until it is settled.
6. Your rights
You can ask for a copy of your information, or ask us to correct it, delete it, or stop or limit how we use it. We reply within one month. If you are unhappy, tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.
7. Keeping it safe
Only we can see your information, through password-protected systems. Card payments are handled by our payment providers, not by us.
Last updated: 10 November 2026.